It should contain the details of the complainant and the opposite party. Complaint can be registered, in person, by the complainant or through his authorized agent or by post addressed to the Redressal Agency. It is not compulsory to engage a lawyer to file a case. The fees charged are very nominal according to the value of the claim.
A complaint when made in District Forum or State Commission shall be filed in three sets and where it is filed in the National Commission, it shall be filed in four sets with additional sets equal to the number of opposite party s.
Consumer Handbook 15Every complaint shall clearly contain particulars of dispute and the relief claimed and shall also be accompanied by copies of such documents as are necessary to prove the claim made in the complaint. A Consumer can argue his own case or can be represented through authorized person or agency. There is no need to engage a lawyer or any other pleader and consumer can himself or through his representative file and represent his complaint.
The mandate of the Department is consumer advocacy. Translating this mandate into action entails: Enabling consumers to make informed choices; Ensuring fair, equitable and consistent outcomes for consumers; and Facilitating timely and effective consumer grievance redress.
The Department seeks to empower consumers through awareness and education; enhance consumer protection through prevention of unfair trade practices; enable quality assurance and safety through standards and their conformity; and ensure access to an affordable and effective grievance redress mechanism. Who is a Consumer? The consideration may be: Paid Promised Partly paid and partly promised.
Who is not a Consumer? What are Goods? What is a Defect? What are Services? What is Deficiency in Service? What is Unfair Trade Practice? What is Restrictive Trade Practice? This is the only law which directly pertains to market place and seeks to redress complaints arising from it.
Even prior to , there were in force a number of laws which could be interpreted in favour of the consumers. But, this Act is most powerful piece of legislation the consumer has had before Its provisions are very comprehensive and highly efficacious.
In fact, it provides more effective protection to consumers than any corresponding legislation in force even in countries which are considered to be much more advanced.
Commission a Judge of a High Court. KKRathore2 Jan. Candice Thompson Dec. YazhiniSubramanian Oct. KanikaBansal55 Aug. Nidhi Sharma Aug. Show More. Total views. You just clipped your first slide! Clipping is a handy way to collect important slides you want to go back to later. Every individual is a consumer of goods and services and expects a fair deal against unfair exploitation.
This Consumer Protection Act applies to the whole of India except the State of Jammu and Kashmir and covers all goods and services purchased by the consumers and to all sectors — private, public and cooperative.
It protects the consumers from unfair trading or unfair trade practices. The New Act will come into force on such date as the Central Government may so notify. This hotline aims to provide an insight into newly introduced provisions, dissect the scope, reach and impact of newly introduced provisions and provide a comparative analysis of some of the key provisions of CPA vis-a-vis CPA Please click here to find our detailed analysis on the key provisions of CPA.
However, Celebrating this day is a chance to demand that the rights of all consumers are protected and respected, and to protest against social injustices and market abuses which undermine those rights. The act was passed in the assembly in October to protect the interests of consumers in India. Under the Consumer Protection Act, , the government of India gives us six basic rights that every Indian must know.
It is mainly applicable in healthcare, pharmaceuticals, and food processing sectors. The right is also applicable in sectors that have an indirect impact on health including automobiles, housing, domestic appliances, and travel. Highlights on the Consumer Protection Act, Mondaq uses cookies on this website.
How to decide jurisdiction? A complaint shall be instituted in a Consumer Forum within the local limits of whose jurisdiction the opposite party resides or carries on business or has a branch office or personally works for gain, or where the cause of action, wholly or in part, arises.
When can complaint be made? How to file a complaint? Step one- Drafting the complaint: A complaint needs to be drafted precisely. It shall contain all the facts like date, amount etc. It should contain all the details which could be required i.
Relief sought for under this Act and the complaint should be signed by the complainant or his authorized agent.
Step two- After the drafting is done, the complainant has to determine as to which court the complaint should be filed i. Step three- After deciding the jurisdiction, the complainant needs to deposit the statutory fees for filing the complaint. Step four- If either party is not satisfied with the verdict of these forums, they have an option to apply for a revision to the honorable Supreme Court of India.
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